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ROC# 260843, 224400
Licensed. Bonded. Insured.

7am to 7pm, 7 days a week

About Us

Meet The Team

anastasia

Anastasia

Office Manager

Anastasia has been with Sterling Services since the beginning and she is ruler of the office. When you call in Anastasia is often the person you will speak with. She is the “Mistress of the Morning” for all of our early morning callers. The technicians can always depend on Anastasia to keep them on schedule. When she is not knee deep in invoices, she is proudly defending her Four Square Mayorship and has a passion for the overall company growth. When asked what she likes most about working for Sterling Services she replied “The nice view from my office”. Born in Colorado Springs, Colorado one of Anastasia’s favorite childhood memories was her trip to DisneyWorld. Anastasia loves to travel and hopes one day to go to the Bahamas. Some of her other hobbies are Cabin hunting up North and Cheering on her daughter at Dance Competitions. One thing you may not know about Anastasia is she almost joined the Air Force before she moved to Arizona. In Five years from now Anastasia sees herself retired and sitting on the front porch of her future cabin up North. That is if Joel will let her!

  • Music – Rock
  • Food – Mexican
  • Movie – The Exorcist (original)
  • Sports Team – San Francisco 49ers
  • Bucket List Item – Go to the Bahamas
  • Fictional Character – Mad Hatter
Anastasia is queen of the office. This all started when I became too busy with customers in the field and could no longer answer all of the calls and get work done at the at the same time. As the business grew, so did her involvement and today, the business could not exist without her. Whether she is investigating the disappearance of paper clips, coaxing a service tech into doing “just one more” service call, answering odd calls at all hours, or just trying to figure out where all my missing receipts are, she’s kind of like everybody’s mom.

Shelly Brousseau

Administrative

Shelly grew up locally in Apache Junction and has a husband, one daughter and two step daughters. They have 3 dogs and one tortoise. Her interests are scrap booking, camping and gardening. Shelly’s bucket list item is to see the Red Sox play at every major league ballpark. The one thing few know about her is that she is obsessed with the Titanic. Shelly’s key to success is to be determined, driven and kind. When asked what she likes most about working at Sterling Services, she lists the comfortable family atmosphere and everyone’s willingness to help each other out. As a side note, Shelly also adds that we smile and laugh a lot around here and nobody takes themselves too seriously.  

  • Music: Roger Cline & the Peacemakers
  • Food: The Cheesy Green Chili Chicken Rolls at Zipps
  • Sports Team: Boston Red Sox
  • Movie: Eternal Sunshine of the Spotless Mind
  • Book: Anything True Crime related
  • Sport: Baseball 

Shelly came aboard in 2019 when Anastasia needed help meeting deadlines and realized everyone else around her already had their plates full. She has turned out to be an amazingly fast learner performing some very important work in areas like getting payroll processed in time! Shelly fit in immediately since you have to have a sense of humor around here in order to survive and is a real keeper!

Kindra

Administrative

Kindra grew up in Mesa and has 4 children. Her favorite memory from her childhood was playing in the orchards. When we asked Kindra what she enjoys most about Sterling services is she answered: “the Staff and the hours”. Some of Kindra’s hobbies are swimming, plays and shopping. One thing you may not know about Kindra is that she is a Coupon Freak! In 10 years Kindra sees herself taking a trip to the Bahamas. One day she would like to pay off her house and take a hot air balloon ride over Sedona. Kindra tells us that when she retires she would like to do nothing but sit around her pool and get a tan.

  • Music – Classic Rock
  • Food – Mexican
  • Sport – Basketball
  • Movie – Labyrinth
  • Bucket List Item – Fly in a hot air balloon over Sedona AZ.

Kindra came aboard as the company grew and Anastasia needed more help in the office. That was about four years ago and she is now the primary Dispatcher and Scheduler. Those are some pretty big responsibilities! Kindra has a great working relationship with the field technicians as well as keeping our customer’s best interests in mind and we are happy to have her as such an important part of our team.

Jessica Heidt

Administrative

Amy Alva

Sales & Install Manager

Amy has a daughter and two sons (all teenagers!). Being a military brat, she grew up in California, Hawaii, and New Mexico. Favorite childhood memory is playing “hide and scare” with parents. Amy lists interests as Home Improvement projects and one thing people don’t know abut her is that she loves a good wet cotton ball fight. Bucket list items are learning to weld and shooting a bow and arrow on horseback and her key to success is to never stop moving and improving. When asked what Amy most likes about working at Sterling Services, she says that it feels like family and that ideas are welcomed and she gets to think outside the box freely.

  • Music: All kinds: from Celine to Metallica
  • Movie/TV: Game of Thrones
  • Food: Green Chili and Pepperoni Pizza
  • Book: Egonomics
  • Sport: Meh…

Amy’s title just reads “Business Development” mostly because I could not fit everything on a business card unless it was the size of a billboard. Residential Sales, Commercial Sales, Installation Department Management, Quality Control checks, some more of this, some more of that… Amy has a long list of experience in many different areas of our industry, so we try to utilize all of it! We are very fortunate to not only have someone this well rounded, but someone who is willing to tackle just about anything! 

Jake Heidt

HVAC Service Manager

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I had needed a Service Manager for some time. There is no debate there. My greatest roadblock was that I had some very high standards of the type of leadership I wanted, but when I found Jake, I knew it was time to finally move forward. Jake shares my values and understands that being a Service Manager is way more than technical training, but also elevating technicians and helping them understand their value to customers and to the world in general. Satisfying the needs of Customers, Technicians, and Company all at the same time takes a lot of time and skill and we now definitely have the right guy to do exactly that!    

Robert

Lead Installer

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Chad

Installer

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Oscar

Installer

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Danny Try

Plumbing Technician

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Keith

Plumbing Technician

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mike

Mike Read

Plumbing Supervisor

Michael has been with Sterling Services for several years now. As our Lead Plumbing Technician Michael prides himself on satisfying our customers. Michael is an Arizona native and he has 3 children. Some of Michael’s favorite childhood pastimes is when his dad took him flying and going on family vacations. We asked Michael what he likes most about working for Sterling Services his response was the family atmosphere and the customers. One day Michael hopes to retire and he would like to travel the world. He also lists driving a race car as a bucket list item.
  • Music: 80’s Rock
  • Food: Mexican Food
  • Sports Team: Chicago Bears and Cardinals
  • Interests: Camping, Fishing, ATV Riding

Michael is the key figure of our Plumbing operation. He can happily run service calls all day long at a very high level of customer satisfaction, and the next day accomplish a large project just as efficiently. Michael always has the customer’s best interest in mind and takes pride in everything he does for the customer and the company. I have come to rely on him heavily in helping to grow and manage the Plumbing department. He is truly a key component in the success of our plumbing operation and I have enjoyed watching him grow into greater roles in the business.

Ray

Plumbing Technician

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Mike Newpower

HVACR Technician

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Todd

HVAC Technician

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Jourdan Erickson

HVAC Technician

Jourdan is from Frisco, Texas and has a black lab. Other family consists of his parents and sister. Childhood memories are going to Montana every summer to visit family. Jourdan enjoys outdoor sports like hunting, fishing, and snowboarding. One detail that most don’t know is that Jourdan played competitive baseball around the country. He lists a bucket list item as skydiving and flying in a wingsuit! When he retires, Jourdan would like to own and rent properties and lists his key to success simply as “hard work”. What does Jourdan like most about working at Sterling Services? “There are alot of opportunities to grow and learn working at Sterling”. He also adds that “anytime I work with other techs, we always have a good time with what we are doing while still getting work done by Sterling’s standards”.   

  • Music: Three Day’s Grace
  • Movie/TV: Shawshank Redemption
  • Food: Steak and Lobster
  • Book: “It”
  • Sport: Baseball
  • Sports Team: St Louis Cardinals

Jourdan is a good example of why I tend to prefer the newer techs coming into the industry. He is open minded, bright, ambitious and eager to learn new skills. He also has the soft skills to go along with it, so that will launch his career even faster. When I first met Jourdan and brought him on board, he was still in trade school but I could tell right away that he was going to be a good fit. Jourdan stated above that “anytime I work with other techs, we always have a good time with what we are doing while still getting work done by Sterling’s standards”. This is exactly the culture we want to create and is further proof that Jourdan is in the right place. I look forward to watching him grow with the company for years to come.        

Vitaly

HVACR Technician

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Isaac Newpower

HVAC Technician / Duct Cleaning

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Marc O'Bannon

HVAC Techncian

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wrenchie

Wrenchie

Mascot

Wrenchie has been with us since about 2010. You’ll find Wrenchie somewhere on each one of our vehicles. He is very versatile and his skills involve the use of a tape measure, screwdriver, toolbox, clipboard, thermometer, pipewrench, drill, and more. On one truck, he’s even wearing a cape!
  • Music: The Star Spangled Banner
  • Movie/TV: Fix-it type shows (and shark week)
  • Food: He eats anything!
  • Book: Any repair manual
  • Sport: Bowling with parts
Wrenchie is more of a mascot than an actual employee. He is a repairman type of figure that I came across a few years ago that we used in a print advertisement. Wrenchie’s big breakthrough came when we figured out we could put different items in his hands. He now appears somewhere on each of our trucks. The fun part is that he has something different in his hand on every truck. Wrenchie also has his own Facebook page and fan club. Silly, I know, but we like to have fun.