About Us

Meet The Team

Anastasia

Office Manager

Anastasia has been with Sterling Services since the beginning and she is ruler of the office. When you call in Anastasia is often the person you will speak with. She is the “Mistress of the Morning” for all of our early morning callers. The technicians can always depend on Anastasia to keep them on schedule. When she is not knee deep in invoices, she is proudly defending her Four Square Mayorship and has a passion for the overall company growth. When asked what she likes most about working for Sterling Services she replied “The nice view from my office”. Born in Colorado Springs, Colorado one of Anastasia’s favorite childhood memories was her trip to DisneyWorld. Anastasia loves to travel and hopes one day to go to the Bahamas. Some of her other hobbies are Cabin hunting up North and Cheering on her daughter at Dance Competitions. One thing you may not know about Anastasia is she almost joined the Air Force before she moved to Arizona. In Five years from now Anastasia sees herself retired and sitting on the front porch of her future cabin up North. That is if Joel will let her!

Random Details

Music
Rock
Food
Mexican
Movie
The Exorcist (original)
Sports Team
San Francisco 49ers
Bucket List Item
Go to the Bahamas
Fictional Character
Mad Hatter

A word from the President...

Anastasia is queen of the office. This all started when I became too busy with customers in the field and could no longer answer all of the calls and get work done at the at the same time. As the business grew, so did her involvement and today, the business could not exist without her. Whether she is investigating the disappearance of paper clips, coaxing a service tech into doing “just one more” service call, answering odd calls at all hours, or just trying to figure out where all my missing receipts are, she’s kind of like everybody’s mom.

Kindra Loomis

Administrative Assistant

Kindra grew up in Mesa and has 4 children. Her favorite memory from her childhood was playing in the orchards. When we asked Kindra what she enjoys most about Sterling services is she answered: “the Staff and the hours”. Some of Kindra’s hobbies are swimming, plays and shopping. One thing you may not know about Kindra is that she is a Coupon Freak! In 10 years Kindra sees herself taking a trip to the Bahamas. One day she would like to pay off her house and take a hot air balloon ride over Sedona. Kindra tells us that when she retires she would like to do nothing but sit around her pool and get a tan.

 

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Music
Classic Rock
Food
Mexican Food
Sport
Basketball
Movie
Labyrinth
Bucket List Item
Fly in a hot air balloon over Sedona AZ.

A word from the President...

Kindra came aboard as the company grew and Anastasia needed more help in the office. That was about four years ago and she is now the primary Dispatcher and Scheduler. Those are some pretty big responsibilities! Kindra has a great working relationship with the field technicians as well as keeping our customer’s best interests in mind and we are happy to have her as such an important part of our team.

Trista Dugie

Office Assistant

Trista grew up in Show Low, Arizona where she fondly remembers driving through the mud with friends. She has two children and enjoys camping, fishing and unplanned trips. Trista wants to have a small farm and amazing garden and lists a trip to China as a bucket list item.The Fictional character she associates herself with is Betty Boop and she points out that although she dislikes mayo, she loves to eat potato salad. At some point Trista would like to own her own business and eventually travel when retired. When asked what she most likes about working at Sterling Services, she lists the coworkers and the amazing customer service provided to our customers. When asked about amusing workplace occurrences, Trista recalls being attacked by a file cabinet the first week on the job!

Random Details

Music:
   Rock -N- Roll
Movie:
   Full Metal Jacket
Food:
   Italian
Sport:
   Hockey
Sports Team:
   Coyotes
Book:
   Pride and Prejudice

A word from the President...

Trista joined the Team as we came to need more customer and technician support. Trista takes customer calls, helps out with dispatching duties and performs my valued “customer care” follow up phone calls. Trista came to us already having several years of experience working in our industry, so she was a great fit from the start and we are fortunate to have her.

John Michael Stevens

A/C Technician 

“JMike”, as we call him, grew up in Jamul, California which is in San Diego county. His childhood memories are catching tuna fish in Mexico. In fact, when you have any conversation with JMike, you realize he has spent a lot of time on fishing boats both for entertainment and as a past career. He is now here in Arizona with his wife Alana and his two young boys, Joey and Benny. The family pets are a dog (Sadie) and a cat (Mia). JMike lists fishing, camping and running as interests and even lists running the 100 mile Ultra in a finishing time as a bucket list item! This makes sense since he lists “Marathon Runner” as a detail that not many people know about him. When JMike retires, he wants to “eat, drink and make money while sitting”. He says his key to success as “always learning” and when asked what he likes most about working with Sterling Services, he says co-workers and honesty are the key.

Random Details

Music:
Alice In Chains   
Movie:
Lord of the Rings
Food:
Mexican
Sport:
Running
Sports Team:
L.A. Lakers
Book:
Endurance

A word from the President...

JMike joined us midway through 2017 and very quickly became a huge contributor to a great year in business. He is extremely versatile, able to perform a top notch installation to completion; then shift into a mode of running service calls at a high level as well. He is fun to be around and has a great sense of humor, yet serious about being a high achiever at the same time. I am anxious to watch his growth in the company for many years to come!

Bill Milbourn

A/C Technician/Installation Manager

Bill grew up in both Illinois and here in Arizona and has fond memories of climbing his grandparents apple trees. He is married and has a daughter, who he hopes to help accomplish all she wishes to. His bucket list item is to fly in a wing-suit and mostly wants to hunt and fish when he retires. Immediate interests and hobbies are motorcycles, guitars, German Shepherds, hunting and fishing and the fictional character he associates himself with is Spiderman. (We’ve seen him in attics and this is pretty accurate!) Bill wants to be traveling 10 years from now and says he enjoys working with his customers and coworkers to overcome challenges and provide exceptional customer service. Bill is most amused when when one of the guys says “ok, so…” and others laugh and respond, “he just said Queso”. (It’s a silly bunch at times).

Random Details

Music
Classic Rock & Hard Rock
Food
Pizza
Sports Team
Chicago Cubs
Movie
Anything Comedy
Sport
Baseball

A word from the President...

Bill was a great addition to our team towards the end of 2015. He is skilled in various areas and now fills a number of roles within the Company. Bill is serious about great customer service and operates with the highest integrity. I may be particularly fond of Bill partly because I had the pleasure of working with Bill’s father for several years and I now have the pleasure of having Bill on board. I am looking forward to watching and being part of Bill’s success for years to come!

Chuck Young

A/C Technician

Chuck is a highly experienced veteran in the company and grew up both here in Arizona as well as Chicago. He is married to Shari and they have two daughters, Ashley and Gabrielle. He enjoys moto-cross, camping and fishing. As with most of our people, he fits in great around here since most tend to be the outdoor types! When asked what he likes about the company, he states the “friendly, family oriented business environment”

Random Details

Music
Rock n Roll
Food
Steak
Movie
A Clockwork Orange
Sports Team
Da Bears!

A word from the President...

Chuck joined us a just a few years ago, but is certainly not new to the business and has an extensive amount of experience. I got to work with Chuck for several years in a large company prior to starting up Sterling Services. He is my “go-to-guy” for commercial work, whether it be restaurants, chillers, or anywhere else he can find a technical challenge. We tend to share quite a few viewpoints and opinions on matters and are very fortunate to have him.

Mike Younger-Howard

A/C Technician / Technical Support

Mike and his wife Carrie have four daughters! He grew up in Cleveland, Ohio and moved on to New Mexico and eventually here to Arizona. One of Mike’s bucket list items is to travel to Scotland and he would like to retire in up north in Heber. As of right now, however, he lists hobbies and interests as Camping, Shooting, and Tesla coil building. An amusing workplace story he shares is visiting Sylvester Stallone’s home! When asked what he likes most about working at Sterling Services, he says “how well thought out and organized the company is”. Mike’s key to success is “tenacity”.

Random Details

Music
All
Book
Wrinkle in Time
Sport
Archery
Food
Ribeye Steak
Sports Team
Cleveland Browns
Movie
The Deep

A word from the President...

Mike is possibly the most technically minded person you will meet in our trade. He is an old school type of problem solver that never stops learning. He is another one in our company that I was able to work with side by side earlier in my career, so I know his work ethic very well and can assure you that he is top notch. As an former HVAC business owner himself, Mike also brings with him experience that I am able to tap into and rely on him as a leader in our service department. Needless to say, I feel very fortunate to have him here as a key person and leader for everyone to learn from.

Spencer Schwartz

Plumber

Spencer is from Garvin, Minnesota. He and his wife, Ashlynn have a son Elias and hope to have more in the future. Spencer’s interests and hobbies include Vikings football and playing basketball. He likes to read in his spare time and has childhood memories of “making dumb decisions with my brothers”. He lists a bucket list item as taking a trip to Europe. When he retires, Spencer wants to “sleep and take trips”. Spencer’s key to success is doing things right the first time. When asked what he likes about working at Sterling Services, Spencer says “the people I work with and meeting new people”.

Random Details

Music
   Modern Rock / Indie
Movie
   “All of them”
Food:
   “All of it”
Sport
   Football
Sport Teams
   Minnesota Vikings
Book
   The Dragon and the Raven

 

A word from the President...

It’s very tough to find good tradespeople. It’s particularly difficult to find plumbing technicians that fit our company criteria and our Core Values. This is why we were very fortunate to meet Spencer. He quickly become loved by customers and respected by co-workers. He is a bright guy with a positive outlook and tons of potential to advance his own future. Spencer has been a joy to have around and I feel like we’ve only begun to tap into his abilities.

Jacob Eade

Installer

Jacob is currently working on his bio to be added here. Check back soon!

Random Details

Sterling Services

A word from the President...

Jacob is an energetic, hard working guy with a great sense of humor to go with it. He is primarily an installer, but wants to expand his area of expertise into service as well. Because a full system replacement is such a major undertaking in any home or business, we have many quality control features in place to ensure high customer satisfaction. Jacob performs these tasks at a very high level and is largely responsible for a project getting done right. We are happy to have him fill this role and look forward to watching his progression as he tackles other areas of the business.

Kent Osborn

A/C Technician

Kent is from Arnsworth Nebraska (which explains his love for the Cornhuskers!) and has fond memories of growing up in a rural environment. He has two sons (High School and College) and enjoys building and maintaining personal computers in his spare time as well as getting into WWII history. In fact he lists one of his bucket list items as visiting the Pearl Harbor Memorial in Hawaii. In 10 years Kent would like to be fishing and touring the country in an RV. One thing you probably don’t know about Kent? Well, at one time he was a singer in a rock-n-roll band. When asked what he likes most about working at Sterling Services, He says it’s the friendly co-workers.

 

Random Details

Music:

Classic Rock

Movie:

Star Wars

Food:

Pizza

Book:

The Hobbit

Sport:

Football

Team:

 Nebraska Cornhuskers

 

 

A word from the President...

Kent brings with him almost 20 years of experience when he arrives at a customer’s home. I have had the opportunity to work with him earlier in his career and therefore knew the value he would bring when he joined our team late in 2015. He is very quality oriented and his thoughtful approach to solving problems are always in his customer’s best interest. Kent provides much knowledge for other technicians to draw from and his calm demeanor sets a professional and level headed example for all.

Vincent Chavez

A/C Technician

Vince is newly married to Kallie. So far, their family consists of a dog named Jax. Vince grew up in Laveen and has childhood memories of running to 3rd base instead of 1st base early on in T-Ball. (I think many of us have done this!). Vince knew he wanted to be in this business since he was 19 years old. When asked about working at Sterling Services, Vince says it is a professional, yet laid back environment and he likes that the Company takes “customer first” to a new level and treats all employees equal. When asked about the general work environment, he cites an open and friendly workplace.

Random Details

Music
All Genres
Food
Pizza & Wings
Sports Team
Anaheim Angels
Movie
Ted
Book
Dr. Seuss Books

Sport 

Motocross

A word from the President...

Vince was a great addition to our team in 2017. His contributions have been in multiple areas, as he is both a quality installer as well as a very customer service minded technician. Vince strikes me as a “big picture” type of guy and you’ll find him to be very well thought out thinking about the future. We are happy to have Vince on board and I look forward to watching his progress over the years.

Mike Read

Plumbing Supervisor

Michael has been with Sterling Services for several years now. As our Lead Plumbing Technician Michael prides himself on satisfying our customers. Michael is an Arizona native and he has 3 children. Some of Michael’s favorite childhood pastimes is when his dad took him flying and going on family vacations. We asked Michael what he likes most about working for Sterling Services his response was the family atmosphere and the customers. One day Michael hopes to retire and he would like to travel the world. He also lists driving a race car as a bucket list item.

Random Details

Music
80’s Rock
Food
Mexican Food
Sports Team
Chicago Bears and Cardinals
Interests
Camping, Fishing, ATV Riding

A word from the President...

Michael is the key figure of our Plumbing operation. He can happily run service calls all day long at a very high level of customer satisfaction, and the next day accomplish a large project just as efficiently. Michael always has the customer’s best interest in mind and takes pride in everything he does for the customer and the company. I have come to rely on him heavily in helping to grow and manage the Plumbing department. He is truly a key component in the success of our plumbing operation and I have enjoyed watching him grow into greater roles in the business.

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Random Details

Music:

 

Movie:

  

Food:

 

Book:

 

Sport:

  

Team:

A word from the President...

Wrenchie

Mascot

Wrenchie has been with us since about 2010. You’ll find Wrenchie somewhere on each one of our vehicles. He is very versatile and his skills involve the use of a tape measure, screwdriver, toolbox, clipboard, thermometer, pipewrench, drill, and more. On one truck, he’s even wearing a cape!

 

Random Details

Music:
   The Star Spangled Banner
Movie/TV:
   Fix-it type shows (and shark week)
Food:
   He eats anything!
Book:
   Any repair manual
Sport:
   Bowling with parts

A word from the President...

Wrenchie is more of a mascot than an actual employee. He is a repairman type of figure that I came across a few years ago that we used in a print advertisement. Wrenchie’s big breakthrough came when we figured out we could put different items in his hands. He now appears somewhere on each of our trucks. The fun part is that he has something different in his hand on every truck. Wrenchie also has his own Facebook page and fan club.

Silly, I know, but we like to have fun.