About Us

Meet The Team

Anastasia

Office Manager

Anastasia has been with Sterling Services since the beginning and she is ruler of the office. When you call in Anastasia is often the person you will speak with. She is the “Mistress of the Morning” for all of our early morning callers. The technicians can always depend on Anastasia to keep them on schedule. When she is not knee deep in invoices, she is proudly defending her Four Square Mayorship and has a passion for the overall company growth. When asked what she likes most about working for Sterling Services she replied “The nice view from my office”. Born in Colorado Springs, Colorado one of Anastasia’s favorite childhood memories was her trip to DisneyWorld. Anastasia loves to travel and hopes one day to go to the Bahamas. Some of her other hobbies are Cabin hunting up North and Cheering on her daughter at Dance Competitions. One thing you may not know about Anastasia is she almost joined the Air Force before she moved to Arizona. In Five years from now Anastasia sees herself retired and sitting on the front porch of her future cabin up North. That is if Joel will let her!

Random Details

Music
Rock
Food
Mexican
Movie
The Exorcist (original)
Sports Team
San Francisco 49ers
Bucket List Item
Go to the Bahamas
Fictional Character
Mad Hatter

A word from the President...

Anastasia is queen of the office. This all started when I became too busy with customers in the field and could no longer answer all of the calls and get work done at the at the same time. As the business grew, so did her involvement and today, the business could not exist without her. Whether she is investigating the disappearance of paper clips, coaxing a service tech into doing “just one more” service call, answering odd calls at all hours, or just trying to figure out where all my missing receipts are, she’s kind of like everybody’s mom.

Kindra Loomis

Administrative Assistant

Kindra grew up in Mesa and has 4 children. Her favorite memory from her childhood was playing in the orchards. When we asked Kindra what she enjoys most about Sterling services is she answered: “the Staff and the hours”. Some of Kindra’s hobbies are swimming, plays and shopping. One thing you may not know about Kindra is that she is a Coupon Freak! In 10 years Kindra sees herself taking a trip to the Bahamas. One day she would like to pay off her house and take a hot air balloon ride over Sedona. Kindra tells us that when she retires she would like to do nothing but sit around her pool and get a tan.

 

Random Details

Music
Classic Rock
Food
Mexican Food
Sport
Basketball
Movie
Labyrinth
Bucket List Item
Fly in a hot air balloon over Sedona AZ.

A word from the President...

Kindra came aboard as the company grew and Anastasia needed more help in the office. That was about three years ago and she is now the primary Dispatcher and Scheduler. Those are some pretty big responsibilities! Kindra has a great working relationship with the field technicians as well as keeping our customer’s best interests in mind and we are happy to have her as such an important part of our team.

Trista Dugie

Office Assistant

Trista grew up in Show Low, Arizona where she fondly remembers driving through the mud with friends. She has two children and enjoys camping, fishing and unplanned trips. Trista wants to have a small farm and amazing garden and lists a trip to China as a bucket list item.The Fictional character she associates herself with is Betty Boop and she points out that although she dislikes mayo, she loves to eat potato salad. At some point Trista would like to own her own business and eventually travel when retired. When asked what she most likes about working at Sterling Services, she lists the coworkers and the amazing customer service provided to our customers. When asked about amusing workplace occurrences, Trista recalls being attacked by a file cabinet the first week on the job!

Random Details

Music:
   Rock -N- Roll
Movie:
   Full Metal Jacket
Food:
   Italian
Sport:
   Hockey
Sports Team:
   Coyotes
Book:
   Pride and Prejudice

A word from the President...

Trista joined the Team as we came to need more customer and technician support. Trista takes customer calls, helps out with dispatching duties and performs my valued “customer care” follow up phone calls. Trista came to us already having several years of experience working in our industry, so she was a great fit from the start and we are fortunate to have her.

Bill Maplesden

A/C Technician 

Bill is married with 5 children. He grew up in Northern California and was a firefighter in Oregon. Bill’s childhood memories include hunting with Dad. He enjoys golf and shooting and most closely associates himself with Smokey the Bear. Bill lists diving the Florida Keys as a bucket list and traveling when retired. Until then, Bill would like to work his way into a management role. When asked what he likes about Sterling Services, Bill lists the family atmosphere and great clients.

Random Details

Music:
   Country
Movie:
   Any Action/Military
Food:
   Alfredo and Shrimp
Sport:
   Baseball
Sports Team:
   Seahawks
Book:
   The 5 Fingers

A word from the President...

We have a “Big Bill” and a “Little Bill”. Meet “Big Bill”: You’ll find Bill to be an engaging person who loves good conversation. Bill has many years of experience gained with other companies and we are fortunate that he has now joined our team. Bill is always willing and able to help other technicians out and is a very high performer.

Bill Milbourn

A/C Technician/Installer

Bill grew up in both Illinois and here in Arizona and has fond memories of climbing his grandparents apple trees. He is married and has a daughter, who he hopes to help accomplish all she wishes to. His bucket list item is to fly in a wing-suit and mostly wants to hunt and fish when he retires. Immediate interests and hobbies are motorcycles, guitars, German Shepherds, hunting and fishing and the fictional character he associates himself with is Spiderman. (We’ve seen him in attics and this is pretty accurate!) Bill wants to be traveling 10 years from now and says he enjoys working with his customers and coworkers to overcome challenges and provide exceptional customer service. Bill is most amused when when one of the guys says “ok, so…” and others laugh and respond, “he just said Queso”. (It’s a silly bunch at times).

Random Details

Music
Classic Rock & Hard Rock
Food
Pizza 
Sports Team
Chicago Cubs
Movie
Anything Comedy
Sport 
Baseball

A word from the President...

Bill was a great addition to our team towards the end of 2015. He is skilled in various areas and now fills a number of roles within the Company. Bill is serious about great customer service and operates with the highest integrity. I may be particularly fond of Bill partly because I had the pleasure of working with Bill’s father for several years and I now have the pleasure of having Bill on board. I am looking forward to watching and being part of Bill’s success for years to come!

Chuck Young

A/C Technician

Chuck is a highly experienced veteran in the company and grew up both here in Arizona as well as Chicago. He is married to Shari and they have two daughters, Ashley and Gabrielle. He enjoys moto-cross, camping and fishing. As with most of our people, he fits in great around here since most tend to be the outdoor types! When asked what he likes about the company, he states the “friendly, family oriented business environment”

Random Details

Music
Rock n Roll
Food
Steak
Movie
A Clockwork Orange
Sports Team
Da Bears!

A word from the President...

Chuck joined us a couple of years ago, but is certainly not new to the business and has an extensive amount of experience. I got to work with Chuck for several years in a large company prior to starting up Sterling Services. He is my “go-to-guy” for commercial work, whether it be restaurants, chillers, or anywhere else he can find a technical challenge. We tend to share quite a few viewpoints and opinions on matters and are very fortunate to have him.

Dave Porter

A/C Technician/Installer

Dave has has a daughter (Addison) with his long time girlfriend Alexis. His favorite memories are snowboarding in the back-country where he grew up in Ogden Utah. Being a musician, it’s no surprise that his buck list item is touring with his band and being a rockstar. He lists Interests and hobbies as rythme guitar, drums, bass guitar, dirt bikes, jet skis, camping and fishing. When answering: “What’s one thing people don’t know about you”, Dave says, “I’m awesome”. (He cheated with that answer since we do already know that) What does Dave like most about working at Sterling Services?: “Great people to work with, good benefits and good pay”.

Random Details

Music
Mechanics of the Mind 
Book
The Hobbitt 
Movie
Big Labowski
Sports
X-tream sports
Food
Pasta and Mexican Food

A word from the President...

Dave is very versatile in that he fills a lead installer role, yet is easily able to transition into a day of service calls and tune-ups. He performs both with a high customer satisfaction record due to his personable nature and strong work ethic. Dave’s kindhearted demeanor and sense of humor make him a joy to work with, regardless of the task at hand and I look forward to watching him grow with the Company.

Dan Cifelli

Plumber

Dan is married with a brand new baby girl who just arrived (so that makes two daughters). He is from the Northeast, growing up in Maine and Massachusetts and has fond memories of sports growing up. In fact, two of his Interests/Hobbies listed are Basketball and Running. The third is “Food”! Dan eventually wants to own his own home and to see Machu Picchu. he may make that happen since he lists Travel as something he wants to do when he retires. When asked waht he most likes about working at Sterling Services, he says everyone is friendly and very helpful.

Random Details

Music
   A little bit of everything
Movie:
   My Cousin Vinny
Food:
   Steak
Sport:
   Basketball
Sport Teams:
   Red Sox / Patriots
Book:
   Patriot Games
   

 

A word from the President...

Dan is a fun guy to be around. He has a big personality and an equally big sense of humor. He takes great pride in his customer reviews (A Dan quote: “have you seen my reviews?”). Dan likes to get things accomplished and is an A+ performer who we are very fortunate to have on our team.

Jacob Eade

Installer

Jacob is currently working on his bio to be added here. Check back soon!

Random Details

Sterling Services 

A word from the President...

Jacob is an energetic, hard working guy with a great sense of humor to go with it. He is primarily an installer, but wants to expand his area of expertise into service as well. Because a full system replacement is such a major undertaking in any home or business, we have many quality control features in place to ensure high customer satisfaction. Jacob performs these tasks at a very high level and is largely responsible for a project getting done right. We are happy to have him fill this role and look forward to watching his progression as he tackles other areas of the business.

Kent Osborn

A/C Technician

Kent is from Arnsworth Nebraska (which explains his love for the Cornhuskers!) and has fond memories of growing up in a rural environment. He has two sons (High School and College) and enjoys building and maintaining personal computers in his spare time as well as getting into WWII history. In fact he lists one of his bucket list items as visiting the Pearl Harbor Memorial in Hawaii. In 10 years Kent would like to be fishing and touring the country in an RV. One thing you probably don’t know about Kent? Well, at one time he was a singer in a rock-n-roll band. When asked what he likes most about working at Sterling Services, He says it’s the friendly co-workers.

 

Random Details

Music:

Classic Rock

Movie:

Star Wars

Food:

Pizza

Book:

The Hobbit

Sport:

Football

Team:

 Nebraska Cornhuskers

 

 

A word from the President...

Kent brings with him 17 years of experience when he arrives at a customer’s home. I have had the opportunity to work with him earlier in his career and therefore knew the value he would bring when he joined our team late in 2015. He is very quality oriented and his thoughtful approach to solving problems are always in his customer’s best interest. Kent provides much knowledge for other technicians to draw from and his calm demeanor sets a professional and level headed example for all.

Mike Noppenberg

Sales

Mike is a family man with two children (Lucas and Lacey) and has been in the business since 1996. He grew up in Scottsdale and has many memories of playing baseball. Mike lists music, outdoors, family and work as interests and hobbies. (Yes, he actually listed work!) The fictional character Mike associates himself with is Shaggy from Scooby-Doo and what do most people not know about him?: Mike played bass in a punk rock band. We’re currently trying to find out the name of the band, so stay tuned for that! Mike would like to someday travel Europe and to buy a Corvette and travel Route 66 from beginning to end and then to eventually build his own cabin when he retires. What Mike likes most about Sterling Services is how the team works together to always improve and is amused by the off-the-wall nicknames given to one another.

Random Details

Music
All
Food
Home Cooking
Sports Team
Cardinals and D-backs
Movie
Tombstone
Book
Into the Wild

A word from the President...

Mike and I have know each other for about a dozen years now. He has served customers in multiple positions within the business because he knows the industry so well and his customer focused approach have made him a great fit in many areas of need. Mike is extremely loyal to doing everything the right way and his vast experience and integrity make him someone to look up to in the Company.

Mike Read

Plumbing Supervisor

Michael has been with Sterling Services for several years now. As our Lead Plumbing Technician Michael prides himself on satisfying our customers. Michael is an Arizona native and he has 3 children. Some of Michael’s favorite childhood pastimes is when his dad took him flying and going on family vacations. We asked Michael what he likes most about working for Sterling Services his response was the family atmosphere and the customers. One day Michael hopes to retire and he would like to travel the world. He also lists driving a race car as a bucket list item.

Random Details

Music
80’s Rock
Food
Mexican Food
Sports Team
Chicago Bears and Cardinals
Interests
Camping, Fishing, ATV Riding

A word from the President...

Michael is the key figure of our Plumbing operation. He can happily run service calls all day long at a very high level of customer satisfaction, and the next day accomplish a large project just as efficiently. Michael always has the customer’s best interest in mind and takes pride in everything he does for the customer and the company. I have come to rely on him heavily in helping to grow and manage the Plumbing department. He is truly a key component in the success of our plumbing operation and I have enjoyed watching him grow into greater roles in the business.

Rick Eastham

Plumber

Rick grew up here in East Mesa and is married with no children. Rick seems to be the outdoor sportsman type based on the following answers from our questionnaire:

Interests/Hobbies: Hunting, Fishing, Hiking

Major life dream you hope to accomplish: Fish and Hunt in Alaska

What do you want to do when you retire: Hunt and Fish

One bucket list item: Skydive

So I think we have a pretty clear view of Rick’s desires! The Fictional character Rick most associates himself with is Sleepy. When asked what he most likes about working at Sterling Services, Rick says it’s the employees and the honesty in the way we operate.

Random Details

Music:

 Rock

Movie:

   Man on Fire

Food:

Mexican Food

Book:

   Moby Dick

Sport:

   Football & Baseball

Team:

 Diamondbacks 

A word from the President...

You’ll find Rick to be a good-natured, pleasant person to be around. He is also very meticulous and highly quality oriented in the work he does. We are thrilled to have him in our plumbing operations and look forward to watching his growth with the company for years to come.

Wrenchie

Mascot

Wrenchie has been with us since about 2010. You’ll find Wrenchie somewhere on each one of our vehicles. He is very versatile and his skills involve the use of a tape measure, screwdriver, toolbox, clipboard, thermometer, pipewrench, drill, and more. On one truck, he’s even wearing a cape!

 

Random Details

Music:
   The Star Spangled Banner
Movie/TV:
   Fix-it type shows (and shark week)
Food:
   He eats anything!
Book:
   Any repair manual
Sport:
   Bowling with parts

A word from the President...

Wrenchie is more of a mascot than an actual employee. He is a repairman type of figure that I came across a few years ago that we used in a print advertisement. Wrenchie’s big breakthrough came when we figured out we could put different items in his hands. He now appears somewhere on each of our trucks. The fun part is that he has something different in his hand on every truck. Wrenchie also has his own Facebook page and fan club.

Silly, I know, but we like to have fun.