About Us

Meet The Team

anastasia

Anastasia

Office Manager

Anastasia has been with Sterling Services since the beginning and she is ruler of the office. When you call in Anastasia is often the person you will speak with. She is the “Mistress of the Morning” for all of our early morning callers. The technicians can always depend on Anastasia to keep them on schedule. When she is not knee deep in invoices, she is proudly defending her Four Square Mayorship and has a passion for the overall company growth. When asked what she likes most about working for Sterling Services she replied “The nice view from my office”. Born in Colorado Springs, Colorado one of Anastasia’s favorite childhood memories was her trip to DisneyWorld. Anastasia loves to travel and hopes one day to go to the Bahamas. Some of her other hobbies are Cabin hunting up North and Cheering on her daughter at Dance Competitions. One thing you may not know about Anastasia is she almost joined the Air Force before she moved to Arizona. In Five years from now Anastasia sees herself retired and sitting on the front porch of her future cabin up North. That is if Joel will let her!

  • Music – Rock
  • Food – Mexican
  • Movie – The Exorcist (original)
  • Sports Team – San Francisco 49ers
  • Bucket List Item – Go to the Bahamas
  • Fictional Character – Mad Hatter
Anastasia is queen of the office. This all started when I became too busy with customers in the field and could no longer answer all of the calls and get work done at the at the same time. As the business grew, so did her involvement and today, the business could not exist without her. Whether she is investigating the disappearance of paper clips, coaxing a service tech into doing “just one more” service call, answering odd calls at all hours, or just trying to figure out where all my missing receipts are, she’s kind of like everybody’s mom.

Shelly Brousseau

Administrative

Shelly grew up locally in Apache Junction and has a husband, one daughter and two step daughters. They have 3 dogs and one tortoise. Her interests are scrap booking, camping and gardening. Shelly’s bucket list item is to see the Red Sox play at every major league ballpark. The one thing few know about her is that she is obsessed with the Titanic. Shelly’s key to success is to be determined, driven and kind. When asked what she likes most about working at Sterling Services, she lists the comfortable family atmosphere and everyone’s willingness to help each other out. As a side note, Shelly also adds that we smile and laugh a lot around here and nobody takes themselves too seriously.  

  • Music: Roger Cline & the Peacemakers
  • Food: The Cheesy Green Chili Chicken Rolls at Zipps
  • Sports Team: Boston Red Sox
  • Movie: Eternal Sunshine of the Spotless Mind
  • Book: Anything True Crime related
  • Sport: Baseball 

Shelly came aboard in 2019 when Anastasia needed help meeting deadlines and realized everyone else around her already had their plates full. She has turned out to be an amazingly fast learner performing some very important work in areas like getting payroll processed in time! Shelly fit in immediately since you have to have a sense of humor around here in order to survive and is a real keeper!

Kindra

Administrative

Kindra grew up in Mesa and has 4 children. Her favorite memory from her childhood was playing in the orchards. When we asked Kindra what she enjoys most about Sterling services is she answered: “the Staff and the hours”. Some of Kindra’s hobbies are swimming, plays and shopping. One thing you may not know about Kindra is that she is a Coupon Freak! In 10 years Kindra sees herself taking a trip to the Bahamas. One day she would like to pay off her house and take a hot air balloon ride over Sedona. Kindra tells us that when she retires she would like to do nothing but sit around her pool and get a tan.

  • Music – Classic Rock
  • Food – Mexican
  • Sport – Basketball
  • Movie – Labyrinth
  • Bucket List Item – Fly in a hot air balloon over Sedona AZ.

Kindra came aboard as the company grew and Anastasia needed more help in the office. That was about four years ago and she is now the primary Dispatcher and Scheduler. Those are some pretty big responsibilities! Kindra has a great working relationship with the field technicians as well as keeping our customer’s best interests in mind and we are happy to have her as such an important part of our team.

Trista Dugie

Office Assistant

Trista grew up in Show Low, Arizona where she fondly remembers driving through the mud with friends. She has two children and enjoys camping, fishing and unplanned trips. Trista wants to have a small farm and amazing garden and lists a trip to China as a bucket list item.The Fictional character she associates herself with is Betty Boop and she points out that although she dislikes mayo, she loves to eat potato salad. At some point Trista would like to own her own business and eventually travel when retired. When asked what she most likes about working at Sterling Services, she lists the coworkers and the amazing customer service provided to our customers. When asked about amusing workplace occurrences, Trista recalls being attacked by a file cabinet the first week on the job!
  • Music – Rock -N- Roll
  • Food – Italian
  • Movie – Full Metal Jacket
  • Sport – Hockey – Coyotes
  • Book – Pride and Prejudice
Trista joined the Team as we came to need more customer and technician support. Trista takes customer calls, helps out with dispatching duties and performs my valued “customer care” follow up phone calls. Trista came to us already having several years of experience working in our industry, so she was a great fit from the start and we are fortunate to have her.

Amy Alva

Sales & Install Manager

Amy has a daughter and two sons (all teenagers!). Being a military brat, she grew up in California, Hawaii, and New Mexico. Favorite childhood memory is playing “hide and scare” with parents. Amy lists interests as Home Improvement projects and one thing people don’t know abut her is that she loves a good wet cotton ball fight. Bucket list items are learning to weld and shooting a bow and arrow on horseback and her key to success is to never stop moving and improving. When asked what Amy most likes about working at Sterling Services, she says that it feels like family and that ideas are welcomed and she gets to think outside the box freely.

  • Music: All kinds: from Celine to Metallica
  • Movie/TV: Game of Thrones
  • Food: Green Chili and Pepperoni Pizza
  • Book: Egonomics
  • Sport: Meh…

Amy’s title just reads “Business Development” mostly because I could not fit everything on a business card unless it was the size of a billboard. Residential Sales, Commercial Sales, Installation Department Management, Quality Control checks, some more of this, some more of that… Amy has a long list of experience in many different areas of our industry, so we try to utilize all of it! We are very fortunate to not only have someone this well rounded, but someone who is willing to tackle just about anything! 

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Jake Heidt

HVAC Service Manager

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I had needed a Service Manager for some time. There is no debate there. My greatest roadblock was that I had some very high standards of the type of leadership I wanted, but when I found Jake, I knew it was time to finally move forward. Jake shares my values and understands that being a Service Manager is way more than technical training, but also elevating technicians and helping them understand their value to customers and to the world in general. Satisfying the needs of Customers, Technicians, and Company all at the same time takes a lot of time and skill and we now definitely have the right guy to do exactly that!    

Don Allen

Plumbing Manager

Don is from Des Moines, Iowa and enjoys Golf and Football. His wife is Marlene and has a son (Gabe) and a grandson (Chance). His dogs are Owen and Moose; in fact under “one thing people don’t know about you” he says “I really love my dogs!” Don enjoys spending time with family and wants to do “Absolutely Nothing!” when he retires. He does however list a bucket list item as going to Atlantis in the Bahamas. Don’s key to success is caring about employees and customer concerns. When asked what he likes most about working at Sterling Services, he lists “How much they care about their customers and employees. Great place to work!” For an amusing workplace story, Don recalls “when we had pulled pork BBQ sandwiches for breakfast at a team meeting at 7:00 am” 

  • Music: Jazz
  • Movie: John Wick
  • Food: Pizza
  • Sport: Football
  • Sport Teams: Oakland Raiders
  • Book: John Grisham (A Time to Kill)

Don joined our team in the Fall of 2018. We wanted some healthy growth in our plumbing department and I needed a key figure there with many years of industry experience. Don came in quickly became a highly respected leader due to his professionalism and eagerness to see the plumbing team succeed. Don is one of those people who gets along with anyone and everyone and is just a pleasant person with a kind demeanor that wears off on others. Needless to say, we have found him to be a fine addition to our company culture in addition to the technical expertise he brings.  

Ping Moeveve

Installer

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Ping is our “Big Kahuna”, as I call him. This guy has a big personality and a big heart. He is one of our key players in getting some very tough installs done, but does so with a great attitude and a big smile on his face. When you work with Ping, you realize very quickly that he wants to get things done in a manner that’s in everyone’s best interest and just wants to genuinely make everyone happy. Ping is enjoyed by all other employees and we look forward to watching his growth over the years.

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Luis Frias

Installer

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D'Arcy Frye

Installer

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If you ever wanted to define what a loyal employee looks like, look no further than D’Arcy! He will do anything he needs to do at any time to complete a project. D’Arcy has been involved with more new system installations than anyone else in the last few years and continues to move forward in an ever-changing industry where there is always a new learning curve to navigate. D’Arcy has become our beacon of stability in the Installation Department and we are all fortunate to have him around!   

Gabe Allen

Plumbing Technician

Gabe grew up in Yakima, Washington and recalls playing football in the snow. He is here with us now with his son (but no pets!) Gabe is obviously dedicated to his craft since his lists “Plumbing” under Hobbies / Interests. His bucket list item is simply to retire and eat tacos and drink margaritas in Mexico. When asked about what he most likes about working at Sterling Services, Gabe says it’s the great customers we work for. An amusing workplace story is when Gabe had to go underneath a mobile home porch, only to have the gate swing shut and latch behind him. Fortunately he had his phone to call the office, who then phoned the customer and kindly asked if they could let our plumber out from under the house! Although it bit embarrassing at the time, we certainly laugh about it now.  

MUSIC: Country

MOVIE: Miracle

SPORTS TEAM: Seattle Seahawks

BOOK: The Firm

FOOD: Pizza

SPORT: Football

Gabe came to us with high expectations due to his vast plumbing experience and great track record. He is extremely versatile in tackling a wide range of plumbing projects from a quick minor repair to large and complex projects. Better yet, customers love Gabe and his large number of positive reviews certainly reflect that. There are just “plumbers” and then there are true “plumbing professionals”. Gabe is definitely in the category of professional technician who we continue to be thrilled to have on our team.  

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Daylon Garrels

Plumbing Technician

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Mike Read

Plumbing Supervisor

Michael has been with Sterling Services for several years now. As our Lead Plumbing Technician Michael prides himself on satisfying our customers. Michael is an Arizona native and he has 3 children. Some of Michael’s favorite childhood pastimes is when his dad took him flying and going on family vacations. We asked Michael what he likes most about working for Sterling Services his response was the family atmosphere and the customers. One day Michael hopes to retire and he would like to travel the world. He also lists driving a race car as a bucket list item.
  • Music: 80’s Rock
  • Food: Mexican Food
  • Sports Team: Chicago Bears and Cardinals
  • Interests: Camping, Fishing, ATV Riding

Michael is the key figure of our Plumbing operation. He can happily run service calls all day long at a very high level of customer satisfaction, and the next day accomplish a large project just as efficiently. Michael always has the customer’s best interest in mind and takes pride in everything he does for the customer and the company. I have come to rely on him heavily in helping to grow and manage the Plumbing department. He is truly a key component in the success of our plumbing operation and I have enjoyed watching him grow into greater roles in the business.

Rik Fondriest

HVAC Technician

Rik grew up in Ohio. He has a wife, Courtenay and two teenage sons, as well as a cat named Squirrel and two dogs (Kevin and Oobie). His interests are fishing, camping, BBQ as well as stay-cations with the family. In fact, Rik lists “Enjoy my Family” as what he wants to do when he retires. His bucket list items are Deep Sea Fishing and Salmon Fishing in Alaska. Rik’s key to success is working hard and treating people right. When asked what he likes most about Sterling Services, Rik says “Teamwork-techs help each other out when needed. Meetings to learn things I didn’t know before”

  • Sport: Football and Baseball
  • Food: Anything made on my smoker
  • Sports Team: Arizona Cardinals, Cleveland Indians
  • Movie: Hunt for Red OCtober

Rik is a very smart guy. Here’s how we know: within the first month of joining us, Rik took it upon himself to smoke pork and bring it to one of our service meetings for a huge BBQ breakfast. Needless to say, Rik very quickly became popular with the other guys! I particularly like Rik because he will tackle anything. He has an unquenchable desire to learn new things and wants to learn EVERYTHING. He is the first to try new things and I admire his tenacity in tackling problems both big and small. 

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JB Bell

HVACR Technician

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JB fills a very valuable role in the company. He does most of our commercial service, including taking care of dozens of restaurants and their wide varying needs. This is a tough assignment, but JB goes about it with a smile and a pleasant attitude. He is a very versatile player within the company and is always ready to tackle something new and constantly wants to learn more and improve. 

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Jesse Mullen

HVAC Technician

Jesse hails from Ansley, Nebraska and has now relocated here with us! His favorite childhood memory is traveling to Europe and one of his bucket list items is to own a Lamborghini. Jesse lists Interests & Hobbies as “cars, suits, and fancy dining”. One thing most people don’t know about Jesse? He’s blind in one eye! He says his key to success is earning money and when he retires he simply want to “not work”…fair enough! When asked what he likes most about working at Sterling Services, Jesse lists Independence and experience working with commercial equipment. 

  • Music: Anything other than “Screamo”
  • Movie/TV: Real Steal
  • Food: Pizza
  • Sport: Football
  • Sports Team: Nebraska Huskers

You’ll find Jesse to be a very professionally mannered technician. We value the way he caries himself and conducts himself in the presence of customers. He is technically very sharp and has a strong desire to expand his horizons and learn new areas of our industry. He came aboard in early 2020 and we have plans for Jesse to be a key performer in our Service Department for the long term.   

Jourdan Erickson

HVAC Technician / Duct Cleaning

Jourdan is from Frisco, Texas and has a black lab. Other family consists of his parents and sister. Childhood memories are going to Montana every summer to visit family. Jourdan enjoys outdoor sports like hunting, fishing, and snowboarding. One detail that most don’t know is that Jourdan played competitive baseball around the country. He lists a bucket list item as skydiving and flying in a wingsuit! When he retires, Jourdan would like to own and rent properties and lists his key to success simply as “hard work”. What does Jourdan like most about working at Sterling Services? “There are alot of opportunities to grow and learn working at Sterling”. He also adds that “anytime I work with other techs, we always have a good time with what we are doing while still getting work done by Sterling’s standards”.   

  • Music: Three Day’s Grace
  • Movie/TV: Shawshank Redemption
  • Food: Steak and Lobster
  • Book: “It”
  • Sport: Baseball
  • Sports Team: St Louis Cardinals

Jourdan is a good example of why I tend to prefer the newer techs coming into the industry. He is open minded, bright, ambitious and eager to learn new skills. He also has the soft skills to go along with it, so that will launch his career even faster. When I first met Jourdan and brought him on board, he was still in trade school but I could tell right away that he was going to be a good fit. Jourdan stated above that “anytime I work with other techs, we always have a good time with what we are doing while still getting work done by Sterling’s standards”. This is exactly the culture we want to create and is further proof that Jourdan is in the right place. I look forward to watching him grow with the company for years to come.        

Bill-Mil

Bill Milbourn

HVAC Technician

Bill has a teenage daughter, 2 dogs and 2 cats. He grew up in Illinois and has fond memories of picking apples at Granny’s house. His interests are family time and racing dirt bikes. In fact, riding dirt bikes is what Bill wants to do when he retires. He lists a bucket list item as sailing and one thing most people don’t know about him is that he’s really good at handstands! Bill says his key to success is setting goals and what he most likes about Sterling Services is the leadership team. As for an amusing workplace story, Bill enjoys seeing everyone dressed up at our Christmas party each year.   

  • Music: Any and All
  • Movie/TV: Lonesome Dove
  • Food: Love it all 
  • Sport: Team Green Kawasaki

Bill has been with us since about 2015, but I knew him well before that time. I was fortunate to work with Bill’s father earlier in my career, so when I had the opportunity to bring Bill on board I knew it would be a great fir for both Bill and the company. Bill’s values align very much with mine and the company’s values, which is why he does so well. He is a customer favorite and to say he has high standards is an understatement. Bill is very goal oriented and delivers extremely high value to the company and customers. I always look forward to seeing his growth each year he is with us! 

Johnny Ralston

HVAC Techncian

Johnny has a wife and three kiddos. He grew up in Blythe, CA and Christmas mornings are his favorite childhood memories. Johnny enjoys hunting, fishing and shooting and when he retires he wants to open up a bait and tackle shop. One thing most don’t know about Johnny is that he hates green bell peppers and his bucket list item is to watch the Red Sox play at Fenway Park. Johnny’s key to success is organization and when asked what he likes most about working at Sterling Services, he say “the people: both co-workers and customers”  

  • Music: Anything catchy
  • Movie/TV: Jurassic Park
  • Food: Fried Chicken
  • Book: Where the Red Fern Grows
  • Sport: Baseball
  • Sports Team: Boston Red Sox

Johnny is a very high producer in the service department. He is also one of our customer favorites, which is reflected in all of the positive customer reviews he earns. What makes Johnny unique is that he also has a strong technical ability to go along with it, which rounds out the whole package nicely. Johnny is a very pleasant person to be around and has a sense of humor that tends to brighten things up when the work gets tough. We are all fortunate to have Johnny here and I love watching his progress!   

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JB Bell Jr.

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Wrenchie

Mascot

Wrenchie has been with us since about 2010. You’ll find Wrenchie somewhere on each one of our vehicles. He is very versatile and his skills involve the use of a tape measure, screwdriver, toolbox, clipboard, thermometer, pipewrench, drill, and more. On one truck, he’s even wearing a cape!
  • Music: The Star Spangled Banner
  • Movie/TV: Fix-it type shows (and shark week)
  • Food: He eats anything!
  • Book: Any repair manual
  • Sport: Bowling with parts
Wrenchie is more of a mascot than an actual employee. He is a repairman type of figure that I came across a few years ago that we used in a print advertisement. Wrenchie’s big breakthrough came when we figured out we could put different items in his hands. He now appears somewhere on each of our trucks. The fun part is that he has something different in his hand on every truck. Wrenchie also has his own Facebook page and fan club. Silly, I know, but we like to have fun.

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